Terms of Service

Last updated October 9, 2026

The service

Premium Tesla Taxi is a private car service with one Tesla and a professional driver. Not affiliated with, endorsed by, or connected to Tesla, Inc. Tesla® and Model Y® are trademarks of Tesla, Inc.

Booking

A booking is confirmed when you receive a booking reference. Each ride reserves the car for the trip plus a 30-minute gap. Service hours are 5 AM–midnight daily; airport runs can be prebooked at any hour.

Prices

Fares are shown before you book: base fare plus route mileage with a minimum fare, plus any listed extras (child seat, airport pickup) and, for card payments, a card processing fee. The price you see is the price you pay. Promo codes are personal and cannot be shared.

Payment

You are charged after the ride. Card payments are processed by Square. Cash rides must be confirmed 30–60 minutes before pickup. Zelle, Venmo or PayPal are available on request via WhatsApp.

Cancellations & refunds

Cancellation is free with a 100% refund more than 1 hour before pickup. Cancellations within 1 hour of pickup are not refunded.

No-shows

If you are not at the pickup point and do not respond, the ride may be marked as a no-show and charged. Customers with a cash no-show must prepay future bookings.

Conduct & safety

Seat belts are required. Children must use an appropriate child seat. No smoking. The driver may refuse or end a ride for unsafe or abusive behavior.

Liability

We are not responsible for delays caused by traffic, weather, flight changes or events outside our control. Please keep valuables with you.

Contact

reservations@premiumteslataxi.com · +1 (916) 432-9163 · 20 Pemberly, Mission Viejo, CA 92692